MEET OUR TEAM
Tim Buckley President
Tim Buckley has been in the Worker's Compensation Industry since 2004. He worked in Operations for Optimal Translation & Transportation, where he developed a thorough understanding of the type of customer service required in this industry. He then moved into a Sales & Marketing role where he quickly excelled because of his passion for people. Providing them with great customer service and follow through, quickly became his strong suit. He realized that forming trusting relationships with all of the key players involved in claims management was extremely important. "We are all working together, towards the same goal...a positive outcome, while saving on the overall costs."
Tim has always had a desire to work more in the Case Management space, after working so closely with Case Managers for years. It was a natural transition to start PriMedical, Inc., bringing all of his experience and passion to the table as a new offering. He has led the way in making PriMedical, Inc. a top performing Case Management company and an industry leader. "As big as we grow, we will never sacrifice service and always treat each client individually, to remain focused on their particular needs. Innovation is a key factor in our growth and development. Our valued customers are a part of this innovation. We listen to their needs and act on it!"
Tim has curated a team that is second to none and he is extremely proud of each member. "PriMedical is more than a company, it's a family that works together!" Tim and his team are very selective when it comes to hiring new staff. We look for talent that stands out in a crowd and then highlight those special people within the organization.
On a personal level, Tim loves to travel and take care of his French Bulldog, Chico. Tim has been to over 45 countries and hundreds of cities across the globe. He enjoys the outdoors and connecting with amazing people from all over. He thinks it is one of life's greatest gifts to connect with other humans and share experiences with one another. He looks forward to meeting you!
Adriana Berberich COO
Background: I was born and raised in Mexico. A few years after graduating from University, I moved to Chicago, Illinois, in the late ’90s. I moved to Miami, my current residence, in 2007.
What I do at PriMedical: As the COO, an essential part of my role is ensuring that our different departments communicate appropriately and work collectively to fulfill the goals set for each team and, ultimately, the company's goals.
Interesting facts:
I am a proud soccer mom and spend most of my weekends cheering at my son’s soccer games.
In addition to Spanish and English, I speak Italian and am learning German, my husband’s native language.
Before joining PriMedical, I worked in diverse industries such as education, hospitality, construction, and interior design, always maintaining high customer service standards that aligned with PriMedical’s core values.
Jessica Buckley VP of Operations
Background: I grew up in upstate NY. Before working at PriMedical, I was employed as a registered radiologic technologist.
What I do at PriMedical: As the Vice President of Operations at PriMedical, I am responsible for ensuring that our day-to-day operations align seamlessly with our mission to deliver exceptional case management services. My role involves streamlining workflows, fostering collaboration across departments, and driving strategic initiatives to enhance efficiency and overall performance. I work closely with our teams to maintain the highest standards of quality and compliance, ensuring that every process prioritizes the needs of our clients and patients. By focusing on operational excellence and innovation, I strive to create an environment where our teams can thrive, and PriMedical continues to be a trusted leader in work comp case management.
Interesting Facts: I enjoy watching true crime documentaries and love to travel and experience new people, places, and cuisine.
David Mejia VP of Processing & IT
Background: Born and raised in Colombia, moved to the U.S. in 2004. Currently in Miami, FL.
What I do at PriMedical: I am the VP of Processing & I.T. – In my role I develop processes and procedures that efficiently assist in managing the processing department which is a team of skilled individuals providing high levels of analysis, customer service and accurate data entry activities. My role is also focused on helping PriMedical have a secure footprint in the digital world. I have been with the company since January 2017.
Interesting Facts: Soccer lover, amateur mixologist, car fanatic, tech enthusiast, foodie, passionate cook, proud pet owner.
BUSINESS DEVELOPMENT TEAM
Rachel Melanson Senior VP of Client Experience
Background/Experience: Born and raised in Massachusetts. After graduating high school, Rachel joined the United States Air Force, where she honorably served a four-year term. In 2006, Rachel relocated to Florida, embracing the state's sunny climate and launching her career in the Workers' Compensation sector. She began her journey at a major Medicare Compliance firm, where she has built an impressive 18-year career in work comp.
With 15 of those years dedicated specifically to Medicare Secondary Payer Compliance, Rachel has developed a deep expertise in her field. Her professional journey has seen her excel in various roles, including National, Corporate, and Regional Account Management, as well as Operations.Rachel is known for her unwavering dedication to both her clients and colleagues, thriving in collaborative team environments and demonstrating a true passion for service.
What do I do at Primedical: Rachel is currently the Senior VP of Client Experience at PriMedical Inc., where she leads advanced service development and growth efforts. In this role, she acts as a key liaison, collaborating closely with both the operations and sales teams to exceed client expectations. Her ability to integrate and align diverse functions has distinguished her as a leader in her field.
Interesting Facts: Based out of Southwest Florida, Rachel lives with her son and two dogs. An avid lover of the outdoors, she often finds her peace hiking new trails or enjoying the beach. Additionally, Rachel is currently enrolled in school to obtain her 300-hour Yoga Teacher certification, reflecting her commitment to personal growth and well-being.
Laura Vines-Hood Regional VP of Business Development
Laura is a graduate of McNeese State University. She grew up on a farm in Southwest Louisiana, where her grandparents, both leaders in healthcare and public service, taught her the value of hard work, integrity, and putting people first. These lessons guide her direct, no-nonsense approach to creating custom programs that deliver measurable outcomes while substantially reducing claim costs across the board.
Michelle Morissette Senior VP of Business Development
Personal Background: Born, raised, and still live in Tampa, FL., with my husband of 34 years. I have two children and one grandson.
What do I do at PriMedical: As the Senior Vice President of Business Development, the most important part of my role is our customers and their claimants, to make sure every aspect of their needs are taken care of.
Experience: I have had the privilege to be part of the Worker's Compensation industry for over 19 years. Starting as a Pharmacy Technician, transitioning into sales, and excelling into Vice President of Account Management. I am a people person, as I have always been told. The key to my success and accomplishments is my passion for people and building strong relationships with my customers.
Interesting Facts: I love spending time with my family, taking cruises, and being a full-time mom to my Frenchie “Zoe”.
Cassie O’Heron VP of Business Development
Background: Cassie brings over 12 years of workers compensation and liability claims experience to the PriMedical Inc. Team.
After graduating from Columbia College with her Bachelors degree in Business Administration and Marketing in 2013, Cassie gained valuable experience from her previous role as a TPA claims examiner, which has helped her excel in her various roles on the service side of the workers compensation industry.
She understands the demands of her clients' daily responsibilities and partners with a consultative approach. From TPAs and insurance carriers, to municipalities and employers, she provides experience-based expertise and outstanding customer service.
Interesting facts: While enjoying all Arizona has to offer over the last few years, Cassie is a true Midwest native and remains loyal to her hometown sports teams, especially the St. Louis Blues. She enjoys dedicating her spare time to industry organizations, such as The Defense Collaborative and The Alliance of Women in Workers Compensation. Cassie loves spoiling her 3 dogs, and volunteering at local animal shelters.
Lynley Wolfe National Account Manager
Background: I grew up in central Ohio. I am a nurse and have been in the industry for over twenty years. I genuinely enjoy helping people.
What I do at PriMedical: As a National Account Manager, I look forward to partnering with our established clients and introducing new clients to our national case management and ancillary services. My past work experience has given me a better understanding of client's needs and how I can be of value to them.
Interesting facts: I am a huge Ohio State football fan and attend games when possible. I also enjoy collecting driftwood from the islands I travel to.
Aimee Kline VP of Strategic Services
Experience: Born and raised in the sunny state of Florida before embarking on an exciting journey to Southern California in 2014. Her Transition to the West Coast brought new horizons and opportunities into her life.
Aimee Kline is the VP of Strategic Services at PriMedical Inc. leading innovative service development and growth efforts. She collaborates with operations and sales teams to exceed client needs, distinguishing herself as a dynamic leader.
Aimee, with 11+ years in Workers' Comp, is an expert in Medicare Secondary Payer Compliance. She held key roles at major Medicare Compliance firms, demonstrating unwavering dedication to her clients and profession.
Fun facts: Aimee, based in Southern California, lives with her husband, two kids, and rescue dog, Alf. She enjoys exploring SoCal's diverse landscapes, from beaches to mountains and deserts. She has a passion for food, particularly cheese and wine, along with a love for hearty laughter.
Matt Schuck VP of Strategic Partnerships
As the Vice President of Strategic Partnerships, Matt leverages over 20 years of experience in the Workers’ Compensation and Insurance Services industries to build and nurture key client relationships. His extensive background in Operations, Business Development, Account Management, and Executive Leadership allows him to understand client needs thoroughly and develop customized programs and services. Matt focuses on forging strategic alliances that enhance PriMed Solutions’ offerings and create long-term, impactful partnerships.
Shelly Glasgow VP of Client Relations
As Vice President of Client Relations, Shelly leverages over a decade of experience in client relations and high-level sales.
What sets her apart is her passion for ensuring every client feels seen, valued, and cared for. Shelly takes pride in building meaningful relationships, making sure each client knows how much she genuinely cares about their success and well-being. Her warmth and dedication create lasting connections, leaving clients with not just solutions and exceptional services, but also trust and a sense of partnership.
Eybe Espinoza AVP of Strategic Initiatives
Background: Born and raised in Miami. I am of Nicaraguan descent.
What I do at PriMedical: As the AVP of Strategic Initiatives, I play a pivotal role in supporting the processing department and operations. My responsibilities include contributing to the training and development of new employees, assisting other Vice Presidents with their strategic needs, and managing special tasks and projects. I collaborate across departments to ensure effective implementation of strategic projects, fostering innovation and achieving the company's goals.
Interesting Facts:
- I like to enjoy my spare time reading and doing puzzles.
- I love going to the park and staying active with all 8 of my morkie pups.
- I also enjoy watching cooking shows and trying new cuisine.
MEDICAL MANAGEMENT TEAM
The Medical Management Department is the heart of PriMedical. The team behind this department is responsible for providing: Professional medical review for appropriateness of medical treatment, timely contacts, communication between all parties, and development of case strategies to ensure that each case is moving forward to a positive and timely resolution.
Barbara Williams Director of Case Management
Barbara Williams is the Director of Case Management for PriMedical, Inc. - A Nationwide Case Management Organization. Barbara's career includes over 30+ years of worker's compensation case management, utilization review experience, and an expert witness at the California Work Comp Board. She facilitates the online community of practice group for worker's compensation for Case Management Society of America and the breakout sessions at convention time. Her clinical experience was in the operating room, and she taught at local community colleges.
Barbara received her diploma in nursing education at Presbyterian Medical Center School of Nursing and obtained her BSN from the University of Phoenix, graduating with top honors and a member of Sigma Theta Tau International. She has been a certified case manager (CCM) since 1998.
Much of Barbara's life has been spent in rural areas working in rural facilities. This led to her and five other nurses starting the Rural Nurse Organization which is now a national organization offering outreach services and training to healthcare providers in rural areas.
In her spare time, she is on the Board of Directors for the Deer Park Volunteer Ambulance Service in her hometown.
Traci Canby Director of Case Management
Traci Canby is the new Director of Case Management, handling the eastern half of the United States.
Traci joins us with nearly 20 years of Worker's compensation experience, including leadership, catastrophic case management, field and telephonic. She lives in St. Louis Missouri, and is licensed in Missouri (compact) and Illinois. She is CCM certified since 2005.
When she is not working she likes to hike, garden, kayak, travel, play with her dog, or hang out with her husband and 4 sons.
Kim Jones Clinical Nurse Reviewer
Experience:
- 26 years as an RN
- 9 years CCM Certified
- Field Case Management-Workers Compensation for 12 years.
- Telephonic Case Management-Workers Compensation for 9 years.
- Intensive Care, Step-down, Med-Surg, Telemetry and Charge Nurse
- Inpatient Case Management, and Marketing
Role with PriMedical:
I am a Clinical Nurse Reviewer for PriMedical and I perform regular audits on open claims with our company. Each audit assesses if pertinent information on the claim is updated in our system and that the claim is moving forward to claim closure, whether it is full duty release, or the IW reaches MMI. The reviewer is also here to assist every department at PriMedical with our extensive knowledge so that the PriMedical customer has a satisfying outcome.
QUALITY ASSURANCE
This department oversees all cases and is on high alert to promptly identify any potential issues. At PriMedical, we can customize your case management program and this team ensures we always exceed your expectations.
Jaz Garcia QA Manager
Background: I am originally from Queens, NY, moved to Miami, FL in 2012. Before working for PriMedical I worked as a Recovery Coach in a facility for women with eating disorders.
What I do at PriMedical: As the Quality Assurance Manager, I oversee the department's day-to-day activity, ensuring timely and effective communication from our case managers. I am also focused on managing the process of continuous improvement and growth within the department. I have been with the company since 2019.
Interesting Facts: I am a sneakerhead and mom to my fur babies, Maverick & Goose.
Nicole Rezac QA Team Lead
Background: Born and raised in Orange County, NY. I have also lived in Florida, but I knew I always wanted to start my family in NY.
What I do at PriMedical: I started with PriMedical in 2017. I am currently the Team Lead for the administrative Quality Assurance department. I am responsible for opening and monitoring all files to ensure proper communication between the assigned case manager and the adjuster and employer.
Interesting Facts:
- I have been married to my husband, Errol, for 5 years and we have a smart, funny, rambunctious son named Noah.
- Previous to working with PriMedical, I worked as a phlebotomist for an Oncology unit for a large practice in Orange County, NY.
- I am a huge true crime fan!
