Communication
Important case information is relayed immediately. When you send us a file, we communicate with you at every step — not when it is convenient, but when it matters.
Our story
About PriMedical
A case management partner supported by Clinical Oversight and Administrative Oversight — built for relationships, speed, and accountable outcomes.
Who we are
Get to know us
Since 2014, PriMedical has been redefining workers' compensation case management — high-touch enough to customize, expert enough to lead at national scale. We hire experienced case managers and clinical professionals, invest in the teams that support them, and measure success by the outcomes our clients see on every file.
Each referral is overseen internally by a designated team of clinical and operations specialists. Goals are set per case, reviewed continuously, and supported by two value-added departments we maintain in-house: Clinical Oversight and Administrative Oversight.
We assign referrals quickly and to the case manager best matched to the claim — the right case manager on the right team gives employers, insurers, and TPAs more control over medical management and return-to-work progress.
How we work
Three things we hold ourselves to
These are the commitments clients hold us to on every file — and what our internal reviews measure against.
Strategy
Every case is reviewed by clinical and operations leadership to build a file strategy aligned with your goals. Strategy is not a one-time note — it evolves as the claim does.
Expertise
Team members are selected for clinical depth, provider relationships, and dedication in the field. We aim to be your partner and resource on every assignment — not a black box.
What makes us different
Two departments we built in-house
Both oversight functions are staffed in-house and have been since day one, so every file is reviewed by our own clinical and administrative teams.
Clinical Oversight
The clinical heart of PriMedical. This team provides professional medical review for treatment appropriateness, timely contacts, communication between all parties, and case strategies that keep files moving toward resolution.
Administrative Oversight
Oversees every case with consistent standards and early issue identification. This team ensures communication cadence, documentation quality, and program customization meet — and exceed — client expectations, and its ongoing review protects program integrity, spend, and outcomes.
From the top
A message from our president
In 2014, I set out to bring a transparent, innovative case management model to workers' compensation — one that never loses sight of the basics on every file.
Exceptional customer service and follow-through are at the core of PriMedical. From the beginning, our goal has been to combine skilled professionals who understand our service model with two internal departments — Clinical Oversight and Administrative Oversight — that we built and staffed in-house from day one.
We offer medical field case management, telephonic case management, vocational services, and more. Our clients partner with us because we customize through proprietary methods, communicate consistently, and deliver outcomes they can defend.
Partner with an accountable team
Transparent, oversight-backed case management with exceptional follow-through on every file.